1.Introduction
Rickovery (“We”) are committed to protecting and respecting your privacy. This policy (together with any other links or pages referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. By visiting this site you are accepting and consenting to the practices described in this policy.
Rickovery may change this policy from time to time by updating this page so please do review this policy regularly.
This privacy policy provides you with details of how we collect and process your personal data through your use of our site, including any information you may provide through our site when you choose to use our contact form.
Contact Details
Our contact details are as follows:
Main person of contact: Leah Rickwood
Email address: leah@rickovery.com
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
If you do have a complaint, we would be grateful if you would contact us so that we can try to resolve it for you as soon as possible. It is also very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at leah@rickovery.com.
2. What data do we collect about you?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Contact Data may include your email address and contact number (on emailing Rickovery).
Technical Data may include your internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
3. How we collect your personal data
We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise.
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources: We may receive personal data about you from various third parties such as google based search information providers.
4. How we use your personal data
We will only use your personal data in order to fulfil our contractual obligations. The most common uses of your personal data are:
– Where we need to perform the contract between us.
– Reply to enquiries you make about our products or services.
– Monitor and analyse the use of our website and online services.
– Where we need to comply with a legal or regulatory obligation.
– We will not sell, distribute or share your personal information to third parties unless we have your permission or are required by law to do so.
5. Where we store your personal data
All information you provide to us is stored on our secure servers which are in the European Economic Area (EEA).
Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (Where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at leah@rickovery.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
8. Third Party Links
This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
9. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Last updated September 2020